Privacy Policy

1. Scope & Acceptance

This Privacy Policy applies to the mobile application SU Live (Package ID: com.sulive.livestramingapp) and associated services operated under the glowlive.codevynex.store domain. By downloading, accessing, or using SU Live, you agree to the collection and handling of your information as outlined in this Policy.

2. Information We Collect

To provide high-quality real-time broadcasting, interactive social audio rooms, and community features, we collect the following categories of information:

A. Information You Provide Voluntarily

• Account Profile: When registering, you may provide your nickname/username, avatar photo, gender, date of birth, bio, and contact credentials (phone number or email).
• User-Generated Content (UGC): Public video/audio broadcasts, room titles, text comments, in-app group and private chat messages, shared photos, and virtual gift interactions.
• Customer Support Inquiries: Communications and records provided when reporting issues, contacting support, or requesting verification.

B. Information Automatically Collected

• Device & Network Data: Device model, operating system version, unique device identifiers (Android ID, GAID/IDFA), mobile network carrier, IP address, system language, and connection quality metrics.
• Usage Logs: App launch times, feature engagement, room visits, streaming durations, wallet coin transaction history, and system crash logs.

3. Device Permissions & Purpose

SU Live requests only runtime device permissions strictly necessary for core functionality. You may revoke these permissions in your device settings at any time:

4. How We Use Your Information

We process collected data for the following legitimate purposes:

• To operate and maintain live video/audio streaming rooms and interactive chat.
• To manage user accounts, authenticate identity, and prevent duplicate or fraudulent accounts.
• To facilitate virtual gifting, coins, rankings, and in-app rewards.
• To monitor and enforce our Community Standards, preventing abusive behavior, hate speech, and harassment.
• To enforce strict Child Safety and combat Child Sexual Abuse Material (CSAM).
• To process financial transactions through authorized payment partners (e.g., Google Play Billing).

5. Third-Party Service Providers & SDKs

We partner with trusted third-party technologies that may process data on our behalf under strict confidentiality agreements:

• Real-Time Audio/Video Engines (Agora / ZegoCloud): Facilitates low-latency audio/video streaming streams without recording your private calls without authorization.
• Google Play In-App Billing: Processes digital purchase transactions securely. SU Live does not store your credit card or bank credentials.
• Firebase / Google Cloud Services: Cloud messaging (FCM), security authentication, crash diagnostics, and backend cloud infrastructure.

6. Data Security & Storage

We implement industry-standard technical and organizational security controls to protect your data against unauthorized access, loss, or alteration. All communication between the SU Live client and server endpoints is encrypted in transit using Transport Layer Security (TLS 1.2/1.3 / HTTPS). Access to sensitive server infrastructure is restricted to authorized personnel under multi-factor authentication.

8. Children's Privacy

SU Live is strictly intended for users aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of 18. If we become aware that a minor has created an account or provided personal information, we will immediately terminate the account and purge the associated data. For more information, please review our comprehensive Child Safety Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements to our service or evolving legal requirements. Changes will be posted directly to this URL with a revised effective date. Continued use of SU Live following notice of changes constitutes acceptance of the revised policy.